Hotel is decent. Breakfast is sub-par. I had to ask for gluten free bread and then waited 10 minutes for someone to bring 2 rolls to my table. Cheese selection lacking. The staff is generally quite stiff apart from the bellman/concierge who is always smiling and trying to help. He is of Lebanese decent.A waitress by the name of Monica was especially rude to my wife. My wife had ordered from the lobby bar some food to eat, then asked the waiter if she can sit at the restaurant as the tables at the lobby weren't suited for eating. He graciously approved, and as he walked her over to the restaurant, Monica walked out of the kitchen and said what is this? She yelled at the waiter, yelled at my wife and said she can't sit there. Monica is lucky I wasn't around. She wouls not have liked my reaction very much.If she cannot deal with customer's perhaps she should pick another industry. Hospitality is clearly not suited for her.Central heating was impossible to turn off in the room. We had to get someone from the technical department to switch it off.You can do much better DoubleTree and for God's sake teach your staff to smile

Location is excellent.The staff was friendly, only thing that was a bit odd was that there is no daily room keeping.Maybe that's normal around this area?

excelent hotel! beutifuly renovated ,extremely cleaned ,great rooms ,lobby and perfect and rich breakfast.

The hotel has just a very tasteful refurb and is looking really good. The staff are very helpful, the breakfast was amazing, and the cocktails divine!|The hotel is in a great location to go and explore the wonderful city.|The rooms are spacious and very comfortable.

Great stay in Berlin 😀 - Beautiful hotel with lovely clean rooms and plenty of amenities. We had to change rooms halfway through our stay and our second room was even better than the first. 😞 - Noisy, especially at night. No 24 hour maintenance so if something breaks late at night, you have to change rooms.

Very modern, with lovely decor. The staff are very friendly and very helpful. The breakfast choice was great as were the cocktails!Centrally placed to get to all the tourist sites easily, we jumped on the 100 or 200 bus which was a 7 minute stroll from the hotel and we saw everything on our list.

A very comfortable and well-located hotel in Berlin, right around the corner of the Gedaechtniskirche and Kurfuerstendamm. Very friendly staff from the moment you walk in; concierge, front office and lobby bar. The hotel looks great, very nice design. Rooms are spacious and have a nice view. You can actually open the window for some fresh air. Lobby bar is cosy and has good service. Breakfast is very extensive and tasty. Would definitely return.

Nice welcome by a young man on reception. We tried to speak German but he helped us out with some English. Hotel has a lovely smell as you come through the entrance. I had seen it on YouTube and it did look as I expected. The room was big and very clean. No issues with the room at all. It overlooked a small park. We had food and drink at the bar the first 2 nights and the food was lovely and the bar staff were very friendly and helped us out with our German and they could also speak English. The food and drink was quite expensive but the food was good quality. Our flight home was cancelled so we had to stay an extra night. We ate in the restaurant on two nights. It was very quiet. The young lady who served us was lovely. It would have been good to have slightly more meal options. All the staff were helpful and efficient. The whole downstairs area was very pretty. We thought the hotel was lovely and we are glad we picked it. The breakfast was nice. We would definitely recommend this hotel to friends and would stay there again.

In the centre, clean, modern. They only give 2 free water bottles for their Diamond, Gold, Silver members. I'm not their member. So why does the hotel put "free water bottles for member" in the room at first for non-member guest? You know that I'm not your member when I check-in, and you still put water bottles there. It's not a hospitality gesture I expect from a 5-star hotel group. TV is not a smart TV, so cannot access Netflix, Youtube.

Great hotel and service. Would definitely come back

Excellent! 😀 - So much choice. Excellent egg station. Friendly staff. Lovely room very stylish and modern. Clean. Comfortable bed. 😞 - None

Really nice stay! Perfect location, nice food and surroundings! Room was clean, everything perfect thank you 😀 - Very clean, perfect location and nice surrounding area! Very happy with my stay 😞 - None

Overall a good experience. Clean rooms, spacious lobby and hallways, polite staff. Not impressed by the long queue at checkout (there was only one reception staff helping guests), I ended up using the express checkout which worked out just fine.

Great hotel, brand new, breakfast exquisite, bar amazing, great location

Superb 😀 - On average everything was good 😞 - Doesn’t have smart tv to watch youtube or netflix.